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General Pickup Guide

An order needs to be put down first (with payment finalized), after which an email with the depot address & business hours will be emailed to you within 24 hours(business days only). Your Order Email and your personal ID will be required for pickup *. 

Normally the pickup will be available on the next business day if the order is placed before 3PM EST (business days). Orders placed after 3PM EST(business days) will need one more business day for processing. If you wish to pick up the order on the Same Day, $20 Express Order Fee** is required and is subject to availability. 

For Sydney depot pickup, orders need to be placed before 12:30pm in order for next business day pickup. NO same day pickup is available for Sydney Depot.

You have 5 business days to pick up your order. Please contact us immediately after ordering, if you can not pick up within the said time frame. After 5 business days, the items will be put back to stock and you need to contact us to organize a new pickup and extra fees will be charged.

All items are located in third-party logistic depots***. Therefore inspection of items or pay on pickup is NOT available. Below are the suburbs in each state:

• NSW - • Sydney, Wetherill Park
• QLD - Brisbane, Eagle Farm
• VIC - Melbourne, Dandenong South
• WA - Perth, Welshpool

Please contact us (click here) or call us at 03-97065883 during business days 10AM-5PM EST for any questions. Please note we are closed on all public holidays and weekends. All enquiries received during that will be replied within 24 hours after our staff are back on the next available business day.

* Customers are required to double check all the boxes including SKU # (model #) and qty against your order details before leaving the warehouse. We will not be responsible for the wrong item picked up from the warehouses.   

** $20 does Not include $9.90 pickup fee. Pickup Fee and Express Order Fee is non-refundable for change of mind and/or any kind of swap. Express Order Fee doesn't apply to Melbourne, Dandenong South warehouse. Failing of picking up within the time frame, may attract extra pickup fee as the warehouse needs to return the item back to stock. 

*** Due to Work Health/Safety Laws & Insurance Policy, customers are strictly not allowed inside the warehouse nor have children wander around the loading area. Please check the dimensions of the packages in product listings to make sure appropriately sized vehicle and load restraints are brought or goods will not be handed over due to the chain of responsibility. For more details, please refer to our full Terms & Conditions

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