General Pickup Guide
An order needs to be put down first (with payment finalized), after which an email with the depot address & business hours will be emailed to you within 24 hours (business days only). Your Order Email and your personal ID will be required on pickup *.
Normally the pickup will be available from the next business day if the order is placed before 3PM EST (business days). Orders placed after 3PM EST(business days) will need one more business day for processing. If you wish to pickup the order on the Same Day, $20 Express Order Fee** is required and is subject to availbility.
All items are located in third party logistic depots***. Therefore inspection of items, or pay on pickup is NOT available. Below are the suburbs in each state:
• NSW - • Sydney, Matraville
• QLD - Brisbane，Eagle Farm
• VIC - Melbourne, Dandenong South
• WA - Perth, Cockburn Central
Please contact us (click here) or call us at 03-97065883 during business days 10AM-5PM EST for any questions. Please note we are closed on all public holidays and weekends. All enquiries received during that will be replied within 24 hours after our staff are back on the next available business day.
* Customers are required to double check all the boxes upon leaving the above warehouses, including SKU # (model #) and qty against your order details. We will not be responsible for wrong item picked up from the warehouses. Please pick up your order/item within 6 business days.
** $20 does Not include $9.90 pickup fee. Pickup Fee and Express Order Free is non-refundable for change of mind and/or any kind of swap. Express Order Fee doesn't apply to Melbourne, Dandenong South warehouse.
*** Due to Work Health/Safety Laws & Insurance Policy, customers are strictly not allowed inside the warehouse nor have children wander around the loading area. Please check the dimensions of the packages in product listings to make sure appropriately sized vehicle and load restraints are brought or goods will not be handed over due to chain of responsibility. For more details, please refer to our full Terms & Conditions.