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General Pickup Guide

Dear valued customers, we have been holding the pickup fee for over 7 years and didn't increase the price. However, the fees and charges for warehousing increased dramatically during the past couple of years. In order to remain competitive while still retaining our quality, we're increasing Pickup fees across the country, effective starting 17th Sep 2018. Rates increases are an unavoidable part of doing business, and we hope we can continue to serve you long into the future. 

An order needs to be put down first (with payment finalized), after which an email with the depot address & business hours will be emailed to you within 24 hours (business days only). Your Order Email and your personal ID will be required for pickup*. 

Normally the pickup will be available on the next business day if the order is placed before 11am AEST (business days), except Erskine Park warehouse needs 2 business days. Orders placed after 11am AEST(business days) will need one more business day for processing. If you wish to pick up the order on the Same Day, a $35 Express Order Fee** is required and is subject to availability. No same-day pickup in Sydney Depots.

You have 5 business days to pick up your order. Please contact us immediately after ordering, if you can not pick up within the said time frame. After 5 business days, the items will be put back to stock and extra fees may be charged.

All items are located in third-party logistics depots***. Therefore inspection of items or pay on pickup is NOT available. Below are the suburbs in each state:

• NSW - Sydney, Erskine Park
• QLD - Brisbane, Richlands
• VIC - Melbourne, Dandenong South

Please contact us (click here) or call us at 03-97065883 during business days 10AM-5PM EST for any questions. Please note we are closed on all Victoria public holidays and weekends. All enquiries received during that will be replied within 24 hours after our staff are back on the next business day.


Pickup T&Cs:

* Customers are required to provide the order number and photo ID on arrival. Please also double check all the boxes including SKU # (model #) and qty against your order details before leaving the warehouse. We will not be responsible for the wrong item picked up from the warehouses. 

** $35 Express Order Fee applies to Sydney Erskine Park, Brisbane and Perth depots only. Express Order Fee does Not include $11.90 pickup fee. Pickup Fee and Express Order Fee is non-refundable for any change of mind and/or any kind of swap. Express Order Fee doesn't apply to Melbourne, Dandenong South warehouse. Failing of picking up within the time frame, may attract an extra pickup fee as the warehouse needs to return the item back to stock. 

*** Due to Work Health/Safety Laws & Insurance Policy, please have 2 people to collect if your item is large and heavy. Customers are strictly not allowed inside the warehouse nor have children wander around the loading area. Please check the dimensions of the packages in product listings to make sure appropriately sized vehicle and load restraints are brought or goods will not be handed over due to the chain of responsibility. For more details, please refer to our full Terms & Conditions. 

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