Why is the name of Maccess Pty Ltd appears on my credit card bill and tax invoices?

Response: We are registered under the name of Maccess, which appears on credit card bill, and the tax invoices prepared on Alwaysdirect.com.au.


Is the Alwaysdirect.com.au website secure for purchases?

Response: Yes!! Our site is 100% safe and secure. You can purchase on our site without the fear of your personal information getting into the hands of crooks. Both our website and the database, which houses the personal information of our clients, are secured via SSL technology. A padlock icon that appears at the bottom of your browser window when you enter our site’s shopping cart and checkout section indicates that information entered on that window would be encrypted and protected from unauthorized access.


What are the options for methods payment? Can I purchase without a credit card?

Response: We are quite flexible and offer you a range of payment options. You can make a purchase with the help of the following options:

  • PayPal
  • Visa
  • MasterCard
  • Bank cheque
  • Money Order
  • Direct deposit


 What currency are the prices at AlwaysDirect stated in and what is your GST?

Response: The prices (including item cost and shipping expenses) mentioned across the site include the GST and is specified in Australian Dollars (AUD).


Why is my credit card payment declined?

Response: Your credit card could be declined by our system if it is not issued by an Australian Bank or if you have an international Internet connection. If you are facing such an issue, we would advise you to contact our customer service. In such a situation, we would process your order manually.


To make a purchase order on your site, do I require an Australian Business Number (ABN)?

Response: ABN is not a requirement for making a purchase at Alwaysdirect.com.au.


Could you please tell me something about PayPal?

Response: Paypal is a site to help you transfer money online in an easy and secure manner. Through this payment source, you can send cash to your loved ones across the world, pay bills, make several payments simultaneously and even shop online. At PayPal, you can fund your payments through whatever source you are comfortable with.

At PayPal, your private and financial information, such as credit card or bank account number, is never disclosed to the recipient, making it a highly favored way of paying online.

For more information about PayPal, please visit http://www.paypal.com.au