To protect the health & safety of our customers & teams during the pandemic, we have launched a new Contactless Pickup service. For instructions on how to pick up via contactless pickup, refer to your Pickup Instruction email.
An order needs to be put down first (with payment finalized), after which an email with the depot address & operation hours will be emailed to you within 24 hours (business days only). Your Order Email and your personal ID will be required for pickup*.
Normally the pickup will be available on the next business day if the order is placed before 11am AEST (business days), except Erskine Park warehouse needs 2 business days. Orders placed after 11am AEST(business days) will need one more business day for processing.
Please ensure to collect your order within 5 business days after receiving pickup instructions. Please contact us immediately after ordering, if you can not pick it up within the said time frame. After 5 business days, the items will be put back to stock and extra fees may be charged.
All items are located in third-party logistics depots***. Therefore inspection of items or pay on pickup is NOT available. Below are the suburbs in each state:
• NSW - Sydney, Erskine Park
• QLD - Brisbane, Richlands
• VIC - Melbourne^, Dandenong South & Nicoleway, Dandenong South
Please contact us (click here) or call us at 03-97683889 during business days 10AM-5PM AEST for any questions. Please note we are closed on all Victoria public holidays and weekends. All inquiries received during that will be replied within 24 hours after our staff are back on the next business day.
* Contactless Pickup service is in place for all the warehouses. Customers are required to provide the order number and photo ID on arrival. Please also double-check all the boxes including SKU # (model #) and qty against your order details before leaving the warehouse. We will not be responsible for the wrong item picked up from the warehouses.
** No same-day pickup in Sydney Depots. $35 Express Order Fee applies to Brisbane & Nicoleway depots for same-day pickup. Express Order Fee does Not include $11.90 pickup fee. Pickup Fee and Express Order Fee is non-refundable for any change of mind and/or any kind of swap. Express Order Fee doesn't apply to Melbourne, Dandenong South warehouse. Failing of picking up within the time frame, may attract an extra pickup fee as the warehouse needs to return the item back to stock.
*** Due to Work Health/Safety Laws & Insurance Policy, please have 2 people to collect if the item is large and heavy for you. Customers are strictly not allowed inside the warehouse nor have children wander around the loading area. Please check the dimensions of the packages in product listings to make sure appropriately sized vehicle and load restraints are brought or goods will not be handed over due to the chain of responsibility.
^ From Sep 2021, we have launched a booking system for customers picking up from 439 Hammond Road Dandenong South. Please follow the pickup email which will be sent to you within 24 hours (business days) after you put down the order.
For more details, please refer to our full Terms & Conditions.