1🛒
Order Placement
Complete your purchase and payment online via our website.
✔Ensure your payment has been successfully finalised.
Melbourne Only
🚚
Click & Collect Guide
Welcome to AlwaysDirect Click & Collect! Enjoy the convenience of shopping online and picking up your order from our designated location in Melbourne.
📍 VIC – DANDENONG SOUTH
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Note: Click & Collect is currently available only in VIC – Melbourne (Dandenong South).
⚠️
If you arrive without a booking, you may experience very long waiting times. For bulky or multi-carton orders, pickup may be delayed until later the same day or the next business day.
How Our Pickup Process Works
We operate a strict Contactless Pickup Service to protect the health and safety of our customers and team, while giving you a smooth and efficient experience.
2📧
Wait for Email Confirmation
Await your "Pickup Instruction Email".
⏱Sent shortly after you order, including pickup address, operating hours and booking link (if applicable).
3📅
Schedule Your Time
Use the booking link in the email to choose your preferred pickup date and time slot.
⏰Crucial for efficiency – allows us to prepare your goods in advance and minimise waiting time.
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Head to the Depot
Arrive at the designated location at your scheduled time with the required documents.
Must bring
1️⃣Order Confirmation / Pickup Instruction Email
2️⃣Personal Photo ID
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Contactless Collection
Follow onsite signage/instructions to contact the staff and provide your Order Number and ID. Staff will locate your order and bring it to the designated loading zone for you.
6✅
Verify Your Order
Before leaving, check all boxes against your order details, paying close attention to the SKU / Model # and Quantity.
✔Important: To ensure everything is correct and to prevent any mistakes, please check your items before leaving.
Location & Collection Timelines
📍 Pickup Location
VIC – Melbourne (Dandenong South)
⏱ Estimated Availability
•Orders placed before 11:00 AM AEST on a business day: Available for pickup from the next business day.
•Orders placed after 11:00 AM AEST on a business day: Require one extra business day for processing.
🗓 Collection Deadline
You must collect your order within 5 business days of receiving your Pickup Instruction Email.
Late Collection Policy: Please contact us immediately if you cannot meet the deadline. Items not collected within 5 business days will be returned to stock and additional storage/restocking fees may apply.
🕒 Operating Hours
Mon – Fri: 10:00 AM – 4:00 PM AEST
Closed: Weekends & VIC Public Holidays.
Closed: Weekends & VIC Public Holidays.
🏢 Address
The exact address will be provided in your Pickup Instruction Email.
Frequently Asked Questions
📦What are the safety requirements for picking up large/heavy items?+
Due to Work Health & Safety laws and insurance policies, strict rules apply:
🏋️Heavy/Large Items: Please arrange for two people to collect large or heavy items.
🚧Safety Zones: Customers are not allowed inside the warehouse. Children must be kept away from the loading area at all times.
🚚Vehicle & Restraints (Chain of Responsibility): Check package dimensions on the product page and bring an appropriately sized vehicle and load restraints. Goods may be refused if they cannot be safely loaded and secured.
⏳What if my order is delayed?+
Occasionally, orders may require a manual review to ensure transaction legitimacy and security. If your order is selected for this, our team will contact you via email or phone to keep you informed and aim for the quickest possible turnaround.
Contact Us
If you have any questions about your order or the pickup process, please contact us during business hours:
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Phone
1300 144 100
Monday – Friday, 10:00 AM – 5:00 PM AEST
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Email
customerservice@alwaysdirect.com.au
We reply within business hours.
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Business Hours
Mon – Fri: 10:00 AM – 5:00 PM AEST
Closed on Weekends & VIC Public Holidays.