Customer support

How can we help?

Get help with orders, delivery, warehouse pickup, returns and product questions from the AlwaysDirect Melbourne team.

Email support Call 1300 144 100
Track my order Verify by email or phone to view all orders and tracking. Shipping & delivery Delivery options, freight and timeframes. Returns & refunds Start a return or read the policy. Click & Collect Pickup from Dandenong South warehouse.
Before contacting us

Have these details ready

1Order numberFound in your order confirmation email.
2Email or phone used at checkoutHelps us locate your order quickly.
3Photos if reporting damageInclude packaging and product photos.
Warehouse pickup

Collect from Dandenong South

Pickup is available from 439 Hammond Road, Dandenong South VIC. Please wait for pickup confirmation before travelling.

Read pickup guide
FAQ

Common questions

When will my order be dispatched?

The vast majority of orders are dispatched within 24 hours (business days) of payment confirmation. Orders are not dispatched on weekends or public holidays.

Can I pick up my order?

Yes. Eligible items can be collected from our Dandenong South warehouse after you receive pickup confirmation.

What if my item arrives damaged?

Contact us as soon as possible with your order number and photos of the item and packaging so our team can assist.

Do products include warranty?

Most items include a 12-month warranty. Check the product page or warranty policy for item-specific details.