We deliver Australia-wide from our Melbourne warehouse. The vast majority of orders are dispatched within 24 hours (business days) of payment confirmation, via Australia Post or one of our trusted courier partners. A signature on delivery may be required.

Delivery cost

Freight is calculated from your postcode and the weight and dimensions of the item. Enter your postcode or suburb in the Delivery tab on any product page to see the exact cost before you order. The same rate is shown again at checkout.

Delivery timeframes

Displayed timeframes are estimates and a guide only. We do everything we can to meet them, but they cannot be guaranteed due to factors outside our control, such as carrier delays or remote-location logistics. Orders are not dispatched on weekends or public holidays.

Bulky and oversized items

Standard shipping is a one-person delivery service. For heavy, large or bulky items the driver may need a hand unloading from the vehicle, so please make sure someone is available at the delivery address to assist.

Units and apartments

We deliver to unit and apartment addresses across Australia. For bulky or oversized items, delivery is on a kerbside or ground-floor basis only — to the building entrance, loading dock or nearest accessible ground-level point. This does not include carrying items up stairs, into lifts, through common areas or into individual units. If you will need help moving your item beyond the delivery point, we recommend arranging assistance in advance.

Remote and regional deliveries

Deliveries to remote or regional locations — including small towns, farms, mining camps and islands — may not be possible to your door. In these rare cases your order will be available for collection from the nearest courier depot, and you will be notified of the pickup details.

Click & Collect

Eligible items can be collected free from 439 Hammond Road, Dandenong South VIC. Please wait for your pickup confirmation before travelling. See the Click & Collect guide for details.

Tracking

We email you as soon as your order is dispatched. You can also use the Track my order page to view your orders and their latest tracking details.

Questions? Email customerservice@alwaysdirect.com.au or call 1300 144 100, Mon–Fri 10am–5pm AEST. Full wording is in our shipping policy.