Shipping & delivery

Australia-wide delivery, dispatched from our Melbourne warehouse.

Most orders leave us within 24 business hours. Enter your postcode on any product page to see the exact delivery cost before you buy.

Track my order Click & Collect guide

Australia-wide Delivered by Australia Post and our trusted courier partners.

Postcode-based freight Your delivery cost is calculated from your postcode and the item size and weight.

Free warehouse pickup Collect from Dandenong South VIC once you receive pickup confirmation.

Signature on delivery A signature may be required, so please make sure someone is available.

Delivery cost

Check your delivery cost before you order

Every product page has a Delivery tab. Enter your postcode or suburb and we will quote the freight to your address for that exact item. The same rate is shown again at checkout, so there are no surprises.

Rates are based on your postcode, plus the weight and dimensions of the item.
Where an item ships free to your area, the quote shows FREE.
Bulky items may show a separate local or premium delivery option.

Delivery timeframes are estimates

Displayed timeframes are a guide only. We do everything we can to meet them, but they cannot be guaranteed — carrier delays and remote-location logistics are outside our control.

Delivery options

How your order can reach you

Standard parcel delivery

Sent with Australia Post or a courier partner. If nobody is available, the carrier leaves a card or notification so you can collect the parcel or rebook the delivery.

Bulky & oversized freight

Standard shipping is a one-person delivery service. For heavy, large or bulky items the driver may need a hand unloading from the vehicle, so please have someone available at the delivery address to assist.

Units & apartments

We deliver to units and apartments Australia-wide. For bulky or oversized items delivery is kerbside or ground-floor only — to the building entrance, loading dock or nearest accessible ground-level point. It does not include carrying items up stairs, into lifts, through common areas or into individual units. If you will need help moving the item beyond that point, please arrange it in advance.

Remote & regional

We deliver Australia-wide, but deliveries to remote or regional locations — including small towns, farms, mining camps and islands — may not be possible to your door. In those cases your order will be available at the nearest courier depot and we will send you the collection details.

Click & Collect

Eligible items can be picked up free from 439 Hammond Road, Dandenong South VIC. Please wait for your pickup confirmation before travelling — see the Click & Collect guide for opening times and what to bring.

FAQ

Delivery questions

When will my order be dispatched?

The vast majority of orders are dispatched within 24 hours (business days) of payment confirmation. Orders are not dispatched on weekends or public holidays.

How do I track my parcel?

We email you as soon as your order is dispatched. You can also verify your email or phone number on the Track my order page to see recent orders and their latest tracking details.

What happens if I am not home?

A signature may be required on delivery. If nobody is available, the carrier leaves a card or notification with instructions to collect the item or book a new delivery time directly with them.

Can I have the order delivered inside my home?

No. Standard shipping is a one-person, kerbside or ground-floor service. It does not include unpacking, assembly, or carrying items upstairs or into rooms.

My order has not arrived — what should I do?

Contact us with your order number and we will chase the tracking with the carrier. Please get in touch as soon as possible so we can resolve it quickly.

Something is missing or damaged in the box

Contact us straight away with your order number and photos of the item and packaging. See Returns & refunds for how faulty and damaged goods are handled.

Still need a hand?

Talk to our Melbourne team

Mon-Fri 10am-5pm AEST. Have your order number ready and we will get straight to it. For the full legal wording, read our shipping policy.

Email support Call 1300 144 100